Frequently asked questions.
Twelve answers
Operating practice, not policy boilerplate.
Each answer is specific to the question and goes no further. The dispatcher takes calls and WhatsApp through every operating hour for anything not covered here.
How do I make a booking?
Send the details of the journey through WhatsApp, email, or the enquiry form on this site. The operations team confirms availability and returns a proposal with specific pricing and a named account manager within one business day. Bookings are confirmed in writing before any engagement begins.
How is pricing determined?
Pricing is specific to each engagement. The route, the timing, the vehicle required, and the level of coordination involved all factor into the proposal. There is no published rate card. Send the details and a tailored proposal comes back within one business day.
What airports do you serve?
Wilson Airport in Nairobi, Jomo Kenyatta International Airport, Eldoret International Airport, and Moi International Airport in Mombasa. Transfers to and from all four operate under the same tracking and timing discipline.
What happens if my flight is delayed?
Daima Luxury tracks flights actively from the point the booking is confirmed. If a flight is delayed, the chauffeur adjusts without the client needing to send a message. The vehicle is at the terminal when the client clears arrivals regardless of when the flight lands.
Do you handle intercity travel?
Yes, across Kenya. The most common corridors are Nakuru-Nairobi, Nairobi-Mombasa, Nakuru-Kisumu, and Nakuru-Eldoret, but routes across the country are handled on a corridor-specific proposal. Same-day return journeys are confirmed as part of the original booking.
Can we set up a corporate account?
Yes. Corporate accounts include centralised billing, a named account manager, and a service level agreement that puts the terms in writing. Send the details of your company’s mobility requirements and a formal account proposal returns within one business day.
What vehicles are in the fleet?
The Daima Luxury fleet comprises BMW, Mercedes-Benz, Audi, and Range Rover models. Every vehicle is maintained to manufacturer specification. Specific vehicle assignment is confirmed at the time of booking based on the engagement requirements.
Do you provide drivers for our own vehicles?
Yes. Daima Luxury provides certified chauffeurs for clients who prefer to travel in their own vehicles. Every chauffeur placed on a client’s vehicle goes through the same vetting process and operates under the same conduct standards as the rest of the fleet.
Is the service available outside business hours?
The concierge line operates around the clock for clients with active engagements. Last-minute changes, flight adjustments, and urgent coordination are handled as they arise. New enquiries and account matters are handled during office hours, Monday to Friday, 08:00 to 18:00 EAT.
How do you handle confidentiality?
Every Daima chauffeur is onboarded with a clear understanding that their role is driving and logistics. What is said in the vehicle, who was in it, and where it was going is the client’s information entirely. This is a condition of employment, not a policy communicated to clients as a feature.
What is your cancellation policy?
Cancellation terms are included in the written proposal for each engagement. They are specific to the service type and the advance notice given. The terms are agreed in writing before any engagement begins.
How do I set up a monthly retainer?
Send the details of your regular mobility requirements: the routes, the frequency, the geographic area, and any specific preferences. A retainer proposal with pricing and the service framework returns within one business day.
Still have a question?
The operations team is reachable by phone, WhatsApp, or email. Every channel reaches the same team and every enquiry receives a direct response.
Get in touch